All of our styles run true to size and are based on US sizes. Most shoe styles incorporate elastic for great fit accuracy.
Extended Holiday Returns: Any purchases made on or after Friday, November 3rd, 2023 through and including Wednesday, December 20th, 2023 may be returned until January 15th, 2024. For a return to be accepted the product will be inspected and must be in original, unworn condition.
All new heel purchases come with a 6-month limited warranty. If anything breaks during that period we will fix it or replace it.
Both! Our patented midsole changes shape between flat and heel mode. In flat mode, it is flat and flexible. In heel mode, it is stiff, stable and supports the arch of your foot. We also use padding for a soft cushion feel as you walk.
Never! Our mechanisms are made from some of the strongest steels on earth and firmly lock in place. They are also bolted to the shoe. Your heels aren't going anywhere (until you want them to fold).
It depends on the surface it is walked on. The rubber we use is very durable so most marks can be rubbed off with a wet towel. Faint marks will develop with frequent use - in that case a replacement movable, sole-piece is available for purchase.
Not at all! The inside of our shoes are reinforced (like other fine constructed flat shoes) so you do not feel the heel at all when it is stored.