Return Policy
Returns Policy
All orders in new, unworn condition and in original packaging can be returned for a refund within 14 days of delivery and for a store credit or exchange within 30 days of delivery.
Domestic Exchanges and Returns (USA)
Visit our returns portal to start your exchange or return, and follow the prompts on screen.
Worldwide Exchanges and Returns
The return shipping is at the expense of the customer. To start a return email hello@wearviceversa.com for authorization and any necessary instructions. Then the product could be sent back to us using a local shipping service of your choice.
Items sent back to us without first requesting a return will not be accepted.
Duties and taxes collected at checkout are non-refundable.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@wearviceversa.com.