Return Policy
Returns
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Refunds are available within 14 days of delivery.
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Items must be new, unworn, and in original packaging.
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A $14 return shipping fee applies.
Exchanges
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Exchanges or store credit are available within 30 days of delivery.
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Items must be new, unworn, and in original packaging.
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Free shipping on exchanges (up to 2 per order).
Sale
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Items purchased at a 15% discount or more are eligible only for exchange or store credit.
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No refunds on these purchases.
Domestic Exchanges and Returns (USA)
To start a return or exchange email hello@wearviceversa.com for authorization and any necessary instructions.
Worldwide Exchanges and Returns
International orders shipped outside the USA are final sale.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Duties and taxes collected at checkout are non-refundable.
The label and any customs and duty expenses to return the package to the USA are the responsibility of the customer. Package must be sent DDP.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@wearviceversa.com.